CommPRO reached out to their community and asked: ”The Essence of an Apology. When Does an Apology Mean Something?” How does this play out in the corporate world? Are there cultures who do it better?” Dr. Allen was very pleased that her response to this relevant question for leaders and businesses was published.
Apologizing well is an essential life skill; it requires a considerable level of emotional intelligence. Emotional intelligence involves self-awareness, self-management, interpersonal awareness, and the ability to build positive interpersonal relationships. Good apologies require us to know our own hearts and minds, to truly hear others, to control our own impulses, and to behave in ways that engender trust and good will.