CAPABILITY STATEMENT

Our official capabilities statement for federal and institutional partners.

Capabilities Narrative

Insight Business Works, Inc. helps federal, state, and municipal leadership teams solve the human-behavior challenges that stall mission execution — conflict avoidance, decision-making stalemates, and communication and process breakdowns that block strategy execution and talent performance. As a psychologist-led firm, we diagnose root behavioral causes other consultancies miss, then design evidence-based coaching, leadership, and organization development engagements that resolve them — delivered to public-sector, healthcare, education, and private-sector clients nationwide and internationally for nearly four decades.

Core Competencies

• Systemic & Leadership Team Coaching
  EMCC-accredited team coaching, facilitated team development.
• Executive & Leadership Development
  Individual executive coaching, leadership development and performance coaching, and management development and coaching.
• Organization Development & Change Management
  Culture, structure, and change management strategies that help to align the organization with the strategic direction.
• Assessment & Talent Optimization
  Including but not limited to: Five Behaviors, Everything DiSC®, Hogan, EQ-i 2.0, 360 assessments for individuals and teams (such as LPI and the TC360), adult development assessments, talent selection assessments for senior leadership positions
• Additional Experience
  Provided executive coaching for 150+ leaders and technical professionals nationwide.

Past Performance

NIST | Leadership & Team Development

Challenge: Mission-driven, highly technical federal division needed stronger communication, decision-making, and change navigation.

Approach: 18-month systemic team coaching and leadership development, embedded with the leadership team.

Scope: 18 months; Division Chief and 10 Group Leaders; federal.

Result: Stronger cross-agency collaboration and research partnerships; Division Chief called the work “mission critical.” CPARS evaluation both years was “exceptional.”

Pulaski Academy & Central School | Leadership & Team Development

Challenge: Amid COVID, new and veteran leaders weren’t yet functioning as one team.

Approach: Behavioral preferencing and team-level assessments, ongoing team and individual coaching, and annual reassessment over a 5-year period.

Scope: 5 years, ongoing; Superintendent, Principals/Vice Principals, other administrators in a rural community.

Result: Recognized as the top district in the county and a “high reliability school”; self-reported increased trust and psychological safety among leaders districtwide; School Board commended progress.

Helio Health | Executive Leadership Team Development

Challenge: New CEO after 20+ years needed a culture and leadership transformation — to increase trust, productive conflict, accountability, shared decision-making, all supporting their capacity to manage rapid growth.

Approach: Behavioral preference and team-level assessment; team and individual coaching to build collective leadership capacity in order to shift from command-and-control to trust-based leadership.

Scope: 2022–present; CEO and 21 senior leaders; statewide nonprofit behavioral health provider.

Result: Team KPIs and shared purpose, working team agreements, and early momentum toward a team-of-teams approach statewide.

Why Clients Choose Us

• Psychologist-led: science-based insight into team and leadership behavior, reducing the risk of coaching that treats symptoms instead of root causes.
• EMCC-accredited Systemic Team Coaching: a credentialed, repeatable process, with consistent, measurable results.
• Outcomes-focused, custom-designed engagements: measured against the client’s own objectives.
• Trained in clinical, consulting, and industrial/organizational psychology: pairs behavioral-science rigor with deep experience in leadership and team dynamics.
• Nearly four decades of cross-sector experience: less ramp-up time and fewer surprises for new clients, including federal agencies.
• National and international delivery: on-site or virtual, scalable to multi-site or distributed teams.
• Multi-credentialed affiliate coach bench: capacity for larger or multi-team engagements without losing continuity, and to ensure coach-client compatibility.

Acquisition & Contracting

Registered in SAM.gov (current) and ready to support federal engagements as a prime or subcontractor — served as a prime contractor for the NIST project described above, with an exceptional performance rating. We welcome teaming inquiries from primes seeking a credentialed team-coaching and organization development subcontractor. Certified WOSB and NYS MWBE.

Point of contact for capture and contracting: Dr. Christine Allen, President.